Use cases
Every sector with key roles.
From shop to hangar, warehouse to doorstep. One Studio, built around each sector's own work.
Many stores, small teams, high turnover
Retail: hard and soft discount
Many stores, small teams, high turnover. New starters are on the till in week one, and the store runs on the care of a few people. Good store managers often come up from behind the till.
- Hard discountNarrow range, simple stores, lots of small branches. Speed, accuracy and promotion from within matter most.
- Soft discount and supermarketsMore aisles, fresh produce and more service. Talking to customers and keeping aisles in order matter most.
Challenges
- Fast onboarding
- Till and stock accuracy
- Customer moments
- Promotion from within
- Shift handover
Structure
- Head office
- Region
- Store
- Team
Key roles
- Cashier
- Shop floor assistant
- Assistant store manager
- Store manager
- Regional manager
Our approach
- OnboardingThe first days are spent on till and shop floor practice games.
- TrainingPrice differences, refunds and freshness rules go from the Knowledge Base into games.
- AssessmentCustomer and team moments are measured in hands-on scenes.
- PromotionMilo flags, with evidence, who is ready to run a store.
- EngagementPulse, recognition and the daily summary carry the team's voice.
Scale
From one team to the whole company.
- Each company, its own structureRegion and store, site and unit, warehouse and shift. Everyone sees only their own patch.
- Each company, its own spaceA separate database, its own brand colours, games and rules.
- Runs itself, every dayDaily jobs run every day. The agent drafts the suggestion, the manager decides.
- Nothing to installGames open on a phone from a link. No app to download.